Clients from Hell
I recently had a client ask me to send out an email blast via Mailchimp. I went to sign in, and my...
I recently had a client ask me to send out an email blast via Mailchimp. I went to sign in, and my password no longer worked. I clicked the link to reset it and find out that the client changed my account to be under his email address.
Me: Hey, looks like you changed the account details on Mailchimp.
Client: I did!
Me: Would you mind sending me the new credentials then?
Client: Why do you need those?
Moral of the story, even if you set up an account for a client, never share the login information unless you absolutely have to.
"The navy background is a bit too dark. Could you replace it with the rich sky blue we get in winter?"
Client: Here’s my drawing for the logo, just make it professional.I created a more eye-catching and...
Client: Here’s my drawing for the logo, just make it professional.
I created a more eye-catching and logical take on his blurry drawing idea and sent it to him.
Client: That isn’t my sketch. Use what I sent you.
I pulled his actual .jpg into Illustrator and smoothed the lines, sent back his own drawing larger and cleaner.
Client: That still isn’t my sketch. Why are you making this harder than it has to be? I did all the work for you already. I sent it to you, it’s done.
Me: Can you tell me what I am allowed to change about this in order to make it better, then?
Client: Nothing! I just want that, professionalized!
In case any of you have the fortune of working with this man, “professionalizing” turned out to mean “slightly increasing the brightness and contrast of the actual blurry .jpg and emailing it back.”
I had a meeting with a prospective client about creating their website.
I created a sample preliminary proposal containing some designs and an offer to create their (small) site for $XXX. I didn’t hear from the Client for a while, then contacted them to follow up on the proposal.
Client: Hey, we really liked your design. But we decided to go with an agency. They’ll do it for $XXXX
Me: Oh, I see. My quote was $XXX for the same job
Client: Yeah, you are just by yourself and they are a bunch of people.
I check and their new site is all dark text on magenta background with yellow accents and the text is presented in gif images.
Funny thing, the Client also ran a business solo.
Me: Is there any specific information you want on the poster?Client: Just be creative and see what...
Me: Is there any specific information you want on the poster?
Client: Just be creative and see what works.
Can’t argue with the classics.
I work in IT. A friend of mine who is clueless to anything you have to plug in was setting up their...
I work in IT. A friend of mine who is clueless to anything you have to plug in was setting up their new shop and asked for help, promising me “some compensation.” He is loaded as hell so I figured he would be good for it.
I put in five hours work (by myself after hours with the main building a/c turned off) installing multiple terminals, networking them all, and running through basic set up and updates so that they could be turned on and ready to go, NOT TO MENTION a basic hardening of his network so it would be reasonably secure.
He gave me a bottle of coke.
Last year I worked for a new “design agency.” The company was set up by two people and neither had...
Last year I worked for a new “design agency.” The company was set up by two people and neither had any experience of working as a designer. One of them had worked in marketing and the other had some sales experience but no experience of working in design (btw his job title was head of design). On the first day after a brief call telling me that they wanted me to work on a packaging project, I received another call.
Client: Have you started the project?
Me: No not yet, could you send over the brief so that I can start on this?
Client: What kind of information would you need?
Me: Dimensions, any previously signed off colours, fonts, etc, etc.
Client: I’m just not sure where to get that kind of information.
Me: Just get it from the company you’re working for.
Client: But how would I get it from them?
Me: Just send them an email.
Client: Could I do that?
I run an embroidery business and my first really REALLY big order came in a few weeks ago. It’s still not done. Why? Well…
Client constantly changed their mind about what color they wanted, kept adding images and text to the hats, and argued with me for a full day about copyright laws. This whole deal took two weeks, and now he wants them by Friday because suddenly he doesn’t need them for work, he needs them for his nephew’s boxing club.
Some snippets from our texts:
Client: My nephew really like the gloves image that I send you because it is the classic olld [sic] school shape of old-school gloves.
Me: If you would like, you can purchase the image and then email it to me. To not purchase it before using it is theft.
Client: If you copy an image from Google is theft?
Me: Yes. It is stock imagery that is to be paid for. To use an image without permission with the intent to profit from it is theft.
Client: I understand but it is not for any kind of business. It’s for kids. No profit.
Me: I am the one making a profit, and would be the one in legal trouble.
Client: Wow!! Pretty passionate! You know a lot about this stuff. I am not a thief either, and I don’t like things for free either. I will purchase the image when I get home and send to you.
After this day-long conversation, he must have been searching around on the site because he sent me five or six images that were all significantly more expensive and would not have made for good embroidery. I will be taking note of this whole thing and adding things to my order forms to ensure that this kind of runaround doesn’t happen again.
A client I’d been working with for a while wanted a brochure designed. She didn’t like the photo I...
A client I’d been working with for a while wanted a brochure designed. She didn’t like the photo I chose for the cover, so I sent her 10 links with the photos she might like instead. It took her a week to pick one because she kept sending other stuff that she wanted to be done, at which stage the emails were completely disorganised with her replies scattered all over my inbox, and I’m guessing hers as well.
After a week of nagging about everything else, she finally remembers to pick a photo and nudges me to send her the pdf ASAP because it’s URGENT and should have been done ALREADY which… was kind of on her. Whatever.
Almost a week later, she calls all irate about a printing problem. I call the printer, he says he simply needs A3 because I had sent him A4. Fixed that and forgot about it.
Almost a week later, she calls me foaming at the mouth.
Client: (angry) The couch in the photo is dirty!
Me: Wait, is this a problem with the print, or something in the original photo, or…
Client: It wasn’t dirty before so it must be something you did when you changed it from A4 to A3.
Me: Uh… it really doesn’t work that way.
She doesn’t listen because she’s determined I sabotaged her brochure.
Me: I understand that you’re upset, but please remember I gave you several options. You chose that photo.
Client: (even angrier) Well you people should know better and have an eye for details! You should notice if a couch has a stain!
She asks me to open a pdf on my computer and see it for myself, like an idiot. I look at it, and *** me, there really is a tiny stain. Unfortunately, it was barely visible on the screen but something about the print made it more obvious. Not great, but also not the most pressing issue.
Client: I’m sorry for the oversight. I can send you a new photo ASAP and you can order a new print run. I won’t charge you for the edits and you only spent about $100 printing the first run – that’s not that damaging.
At this point, she’s screaming because her printer is leaving tomorrow and her business is failing (because of me, obviously, and the 50 stupid Euros she spent to print these, and not at all because she’s a disorganised jerk who does everything at the last minute).
She spent the next thirty minutes screaming at me and shot me down every time I tried to suggest a solution. I guess if your business is failing, it’s easier to get mad at someone else.
I’d been writing content for a small company for a few months and had done well over a hundred blog...
I’d been writing content for a small company for a few months and had done well over a hundred blog posts for them. Our relationship was pretty good, although they sometimes got pushy about deadlines.
I came to find out my mom was diagnosed with a serious medical problem and would be having a major surgery in a few weeks. I emailed the CEO and content team lead to let them know I’d need to take some off writing but would be available again following the procedure. I wasn’t the only writer, and they had plenty of other people to work on content in my absence. Neither of them ever responded, which should have been my first clue.
A week later, in the weekly company email that I was always copied on:
Client: Finally, please remove [my name] from this email list as he’ll no longer be working with us.
Haven’t heard from him since, including when I followed up about my final payment.
This week’s deal is on over 2400 vintage illustrations, scanned, cleaned and formatted as fully customizable vector images!
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I was hired to design a logo for a client and one day, she texted me out of the blue. Client: Are...
I was hired to design a logo for a client and one day, she texted me out of the blue.
Client: Are you around?
Me: I actually am not around today, I will be tomorrow.
Client: Any chance you could give me a ride to work? I have to be there at 9pm. My car was towed at 4 am 2 days ago.
Me: Are you texting the right number?
Client: Yes, we can talk business on the way up.
I have only met this woman once at a Starbucks for about an hour. Like, that’s a weird and fairly sketchy request to ask of your graphic designer, especially since I’m only 18. I told her I was out of town until the next day, and I haven’t heard from her since.
I’m a freelance writer working for a local newspaper. I’d been assigned to write an article about a...
I’m a freelance writer working for a local newspaper. I’d been assigned to write an article about a local theater company that was leaving town. I spent several weeks trying to get in touch with the director of the theater company, leaving him numerous phone messages and E-mail asking him to call me back.
Three weeks go by. Nothing.
So I finally decide to talk to someone else from the company. He happily gives me all the information I need for my article. I wrote it up, sent it off, and my editors loved it.
The next day, the papers are printed and distributed. Guess who calls the office in a huff? Yup…Mr. Theater Director who suddenly has all the time in the world to piss and moan about the article. Unfortunately, I wasn’t present for the conversation, but from what I understand, it went something like this:
Director: I am appalled that your writer didn’t talk to me at all before running this article! She didn’t even try to contact me!
Editor: That’s a lie. This writer called and E-mailed you several times over the past few weeks requesting an interview. Why are you just now responding to this?
Director: Well…I didn’t think she was actually going to WRITE the article!
I’m a freelance writer. Last week I was contacted by a massage therapist. She was doing “exotic” massage and needed “cool and shiny” introductory text to her website that would attract clients on the web.
Among her requirements was the slightest suggestion that there was the POSSIBILITY of providing sexual services.
This wasn’t really my speciality, but I gave it a shot. I drew on some old literature training and tried to solve the problem by including several passages from Catullus and Sappho for a classy kind of saucy.
While she initially liked and even accepted the text, she stiffed me on the pay, saying it failed the “trial period.” It happens, and I wasn’t even upset because she didn’t owe me much at all (it wasn’t much work). I completely forgot about it until yesterday when she wrote an angry letter:
Client: Your writing is terrible! The only customers it’s gotten me were four guys who wanted me to read them poems.
I’m a freelance video editor. I accepted a job from an acquaintance for a hugely discounted price -...
I’m a freelance video editor. I accepted a job from an acquaintance for a hugely discounted price - she had created an art installation and wanted me to put together footage she had.
It was going fine; I sent her a rough cut, she had a few notes, which I followed, etc. She payed, I delivered the full resolution file, and I assumed we were done.
Silly me. I get this email two weeks afterwards.
Client: Hi, I added credits to the end. Can you make sure they are high-resolution?
Me: The file I sent you upon receiving payment was at full resolution according to the raw files I was given. I would be happy to be of assistance, but I am unclear of what you would like me to do with this file.
What the actual hell?
The credits were obviously done in iMovie - they animated in and out obnoxiously, and the font was childish and clashed with the serious subject matter of the art installation. She had also managed to export the entire file at a much lower resolution than the one I gave her.
Client: I just wanted you to make the credits and titles look good. I had to put them in because I had a deadline and you didn’t do it fast enough. I don’t see why you’re offended.
Note: she had never asked for credits or titles during the week or so I worked on the project, through multiple revisions.
Me: …O-kay… I can do the titles. But I’m going to have to send you a separate invoice for the extra work.
So I had to go back to my original file and copy her title/credit text into formats and fonts that didn’t look like a middle school project done at the last minute.
She paid me and I sent it off – and quietly decided not to work with her again.
Pro-tip: if you’re hiring freelancers, don’t pretend you can do their job better than we can. You can’t, or you wouldn’t need to hire us.
A client from an animation studio emailed me one day. I’d already had a bad experience with them once before but I was willing to give them another chance.
Client: Hi we would like a gif of Marilyn Monroe’s lips blowing a kiss, are you available for that?
Me: Yes I’d love to. What would you like the gif to look like, what are the dimensions of the gif and how long would you like it to last?
Client: Oh we’re going to leave it up to you, as long as it’s a looping gif it doesn’t matter! It’s due by Sunday. We’ll pay $100.
Despite the warning signs, I got to work on a gif of some lips blowing a kiss. I got it done in really good time and emailed them back with it in under 24 hours.
A day passed.
Me: Hi there, just wondering what you thought about the gif I’d finished for you?
A week passed.
Three weeks passed.
Me: Hi there, I was just wondering if you’d gotten my emails about the Marilyn Monroe gif project? And if we were still on for that?
Client: The gif wasn’t to our specifications and we won’t be using it.
Follow your instincts, everyone.
Client: Hello, I’m looking to find out if you can help me publish my comic book.Me: Certainly, this...
Client: Hello, I’m looking to find out if you can help me publish my comic book.
Me: Certainly, this is what we offer. We charge $X per page, you get full PDFs, you can publish digitally, etc.
Client: With all due respect, I just entered college and my friend just graduated from high school. We have no money whatsoever to pay. We’re looking for a 50% partnership upon publication.
Me: I’m sorry, it takes time to work on your comic and we have bills to pay for rent and electric. Keep that in mind next time you ask someone for free work on large projects.
Never heard back from them, which I’m glad for.
In addition to this, I had a game I was trying to publish; I sacrificed a bunch of luxuries for five months so I could pay an artist to create my art assets before buying any of those things upon graduation of college and my full-time job. Now my game is almost complete; you can make a way if needed.
I’m working on a brochure for a client.
Me: I can do it, but I need some information, like what colors you would prefer and such.
Client: I don’t know.
Me: How do you… not know?
Client: I don’t know just do it, that’s your job.