Clients from Hell

Subscribe to Clients from Hell feed Clients from Hell
Horror stories from freelancers
Updated: 2 hours 28 min ago

Using Coronavirus as excuse not to pay. Still requests more work…

8 hours 43 min ago

I have a client I have been working with for some time now. Due to the work I done for him across around 5 of his websites this year, his bill is around £7,000

Slowly getting cash from the client was hard. It took loads of chasing and so far I have recovered £1000.

Anyway, the client is still requesting LOADS of work, at a rate that is obviously exceeding the rate at which the invoices are paid therefore the bill is just increasing.

Note: From the work done this year, the client is making a LOT of business through constant leads, sales etc.

Client: Given all the uncertainty surrounding coronavirus, I won’t be able to pay you until things get better and I can ensure that my business is still running.

Me: I understand that you’re looking out for your business, but I’m looking out for mine. I can’t do any more work for you until you pay the existing invoice. 

Client: Can you just make these few changes? Please? 

I need tighter contracts…

The post Using Coronavirus as excuse not to pay. Still requests more work… appeared first on Clients From Hell.

Value & Relationship-Building

9 hours 43 min ago

A client expressed interest in my website design skills. I typically work remotely,with video calls, and meet with clients in person only occasionally.

Client: Well, if I had known so much communication was going to be remote, I would have just hired someone in India. Why would I pay for YOU, then?

Hmm… quality, trust, relationship-building, context, mutual understanding, my knowledge & experience. I could go on.

Disturbing to hear that this person thinks working remotely (I live in the same State as the client) doesn’t have any value.

 

The post Value & Relationship-Building appeared first on Clients From Hell.

<p>I made a computer model of a T Rex..

1 April 2020 - 3:00pm

I made a computer model of a T Rex for a client’s ad.

Client: The dinosaur is very well done but I don’t want it in 3D.

Me: I could draw it, but it will look less realistic which I don’t think will work for this ad.

Client: Oh, yeah, no kid’s stuff. No, I want a photo.

Me: You mean you want a more realistic model?

Client: No, I want a photo of a dinosaur.

Me: You mean a photo of a model dinosaur from a museum?

Client: You mean to tell me that with all the resources available to you, the entire internet, you can’t find a single photograph of a dinosaur? Figure it out!

Honestly, I think he realized what he was saying but won’t admit it.

The post appeared first on Clients From Hell.

Re: dumbest thing you’ve heard an employer (not necessarily yours) say during the Covid-19 pandemic?

1 April 2020 - 2:05pm

COVID has been revealing a lot of awful business practices. 

My husband is a manager for a company that offered employees extra paid time off if they or a loved one get sick, or if they need to quarantine and stay home.

The bosses told the managers to track everyone who uses the extra PTO so they can be fired “once this virus blows over.”

The post Re: dumbest thing you’ve heard an employer (not necessarily yours) say during the Covid-19 pandemic? appeared first on Clients From Hell.

Detailed Feedback is a Challenge

31 March 2020 - 3:00pm

I designed an e-mail newsletter for a new client. They provided a limited set of photos and information about what their goals were. I created a design that I believed would go well with their overall brand aesthetic & messaging.

I asked for feedback on my first draft for them. It was pretty basic, but I was looking forward to hearing their perspective on how they wanted it to look.

Here’s the response I received after requesting their feedback.

Client: I don’t like it.

Me: Can you be a bit more specific about what you would like to see different?

Client: I don’t know.

Well, I guess I’m on my own, throwing spaghetti at a wall to see what will stick.

The post Detailed Feedback is a Challenge appeared first on Clients From Hell.

I Don’t Trust You at All

31 March 2020 - 2:00pm

I was working as a contract Administrative Assistant with a well-known organization in the city. I thought it would be a good opportunity to make some connections and gain some valuable experience. The Administrator I was working under was pretty paranoid and vindictive, though.

She mentioned that the previous temp should have been fired. Great vibes.

Here’s an example of a disturbing experience I had with her:

Client: What happened to that file that the client should have e-mailed to us? I don’t have it in my folders on the Shared Drive. You didn’t delete it, DID YOU?

I was not aware of the file she was talking about, and I received tons of e-mails daily. I didn’t see the file that she was referring to in my folders, either. I let her know.

Client: I don’t know if I believe that. How could that file be missing? You know, we have everything that you do on our computers on tapes. Hopefully, you didn’t delete it on purpose.

OK, she was threatening me with going through the recorded computer history to see if I deleted a file on purpose?

I sorted through tons of shared file folders on the Drive was able to locate the file she had mentioned. It had accidentally been misplaced in another file folder by someone on the team. I sighed a breath of relief and let her know.

Client: Good. Now I don’t need to call the Temp company to let them know about this.

Nothing says “I respect you and the work you do” quite like random accusations and threats. 

 

The post I Don’t Trust You at All appeared first on Clients From Hell.

<p>I once had a client ask if I could..

30 March 2020 - 3:00pm

I once had a client ask if I could edit some photos she had taken herself. I agreed because it didn’t seem too bad. 

She sent me the photos of her and her family. She was holding her baby, but the photo only showed the very top of its head.

Client: Can you move the photo down so you can see the baby fully, or move her head up? 

Me: …No.

Client: I asked another friend who’s good at Photoshop and they said they couldn’t either.

So why ask me?

The post appeared first on Clients From Hell.

<p>Not a client from hell, just

30 March 2020 - 2:00pm

Not a client from hell, just adorably computer illiterate:

Client: I have a folder on my computer and I want everything in it moved into another folder, can you help me with that?

Me: Sure, what specifically are you looking to do?

Client: Well I have this folder here but I misspelled the name when I created it a week ago and now I have lots of important documents in it but I want all of that moved into this other folder that is spelled correctly. I can’t lose these documents and I don’t’ want to mess it up.

Me: (trying to not laugh) Well this is actually quite simple, I can just fix the misspelling by renaming the misspelled folder.

Client: Well I won’t touch anything in that folder until you say you are done. I don’t want to mess you up when you move the files.

The post appeared first on Clients From Hell.

Up your design game with over 700 hand-drawn vector illustrations for only $24!

29 March 2020 - 3:00pm
Up your design game with over 700 hand-drawn vector illustrations for only $24!

This week’s deal is on over 700 hand-drawn illustrations in vector format! 

> They’re adorable and useful, and a quick way to spice up your designs. 

These 700+ illustrations feature logo templates, banners, nautical and romantic items. Don’t take our word for it – just take a look at the incredibly useful elements here and your mind will start racing with everything you can do with them, and how they can save you time when producing professional designs.

The retail value of everything in this bundle is typically $56, which is already a bargain, but this week you can get everything here for just $24

> Check out the deal here. 

The post Up your design game with over 700 hand-drawn vector illustrations for only $24! appeared first on Clients From Hell.

<p>Client: We have sent over some data

29 March 2020 - 2:00pm

Client: We have sent over some data to your SFTP server, can you please print this off and mail it out ASAP as we are behind,

Me: We don’t have you on file as being an SFTP user of ours.  you must have sent the data somewhere else? Can you please tell me where you sent it?

Client: It was on your SFTP server. Look again! This is urgent!

Me: We have looked through all the folders on our server and no new files have been put there for 3 weeks.

Client: Sorry i am in contact with the wrong company.  Have a good Christmas.

Me: …?

The post appeared first on Clients From Hell.

<p>Got a ticket from a client about a

28 March 2020 - 2:00pm

Got a ticket from a client about a “broken computer.”

Me: Hi there, which of your Computers was broken? 

She thought about for a solid moment and placed her hand on the monitor:

Client: Is this a computer? 

I’m still bewildered by this one.

The post appeared first on Clients From Hell.

<p>I was a wedding photographer for

28 March 2020 - 1:00pm

I was a wedding photographer for five years. I hated it.

Client: We just want loads of photos with everyone smiling and laughing.

Turns out for that to happen, people need to actually be smiling and laughing on the big day. This couple had their mums going around militantly, demanding people fake laugh.

The post appeared first on Clients From Hell.

<p>I was tasked to render a short video

27 March 2020 - 2:00pm

I was tasked to render a short video of a landscape. Basically, the camera would fly over and circle around points of interest, like in the Game of Thrones intro. I’d just sent him some stills and he gave me the go-ahead to render the whole thing.

Client: Why is it taking so long?! It’s only a 3-minute video.

Me: It takes a while to render 3D animations.

Client: No it doesn’t! When you go to Pixar movies you get photo-realistic graphics instantly!

The post appeared first on Clients From Hell.

<p>Me: so there is basically 2

27 March 2020 - 1:30pm

Me: so there is basically 2 solutions for that problem. The first will take X days to be implemented and will cost you $Y. The second will take W days and will cost you $Z. Which one do you want?

Client: After analyzing your propositions, we need the 1st solution for about half our users, and the 2nd solution for the other half of our users. That’s a good news, right? Since only half our users need each solution, can you do it at half the price? It should take you only half the time.

The post appeared first on Clients From Hell.

<p>Client: Don &#8216;t worry about

26 March 2020 - 2:08pm

Client: Don ‘t worry about corona virus – an email newsletter I subscribe to says you just have to take zinc lozenges and you’ll be safe. I don’t know why everyone is freaking out. 

The post appeared first on Clients From Hell.

<p>I work in IT at a major hospital. In

26 March 2020 - 1:00pm

I work in IT at a major hospital. In response to the COVID-19 crisis, the corporate staff openly mused about making all the doctors and nurses + some IT staff just stay and sleep here:

Client: That way they’re always instantly available when we need them and we wouldn’t have to pay them overtime since they aren’t always working.

They keep making everyone come in, including all IT and non-medical non-essential staff, because “we’re all a family and if one doctor is essential, we all are essential.”

The corporate staff saying these things are working from home

The post appeared first on Clients From Hell.

time to SHINE

25 March 2020 - 2:00pm

Following the CORVID-19 pandemic, a client sent this to all their employees: 

Client: In these trying times, it is our chance to shine and make ALL our competitors look bad with our ability to service and find solutions for our customers. […] Think outside the box for EVERY opportunity that presents itself right now and do not give up on any opportunity to get the sale! 

They’re an industrial wholesaler. 

 

The post time to SHINE appeared first on Clients From Hell.

<p>Client: Thanks to COVID-19, I can&

25 March 2020 - 1:00pm

Client: Thanks to COVID-19, I can’t order Chinese food anymore. That sucks for me.

The post appeared first on Clients From Hell.

Nice to Meet You, Too.

24 March 2020 - 2:00pm

When I first started working at a business as a contract graphic designer, the director of the company (who I’d never met before) approached me. This is verbatim our conversation.

Client: Do you know who I’m married to? The Owner of [another agency in town]. We met while working together awhile back. 

She said this boldly and defiantly, for some reason.

Me: Ah… oh. Wow.

I was kind of stunned that she was even bringing this up in our initial conversation as making a point of being dominant. 

Client: Well, I don’t know how you got hired here. I just don’t see it.

She said this in a boasting manner. I don’t even know if she’d seen my work.

She had a wonderful way of alienating a new contractor on the job.

The post Nice to Meet You, Too. appeared first on Clients From Hell.

Thanks for these logos, I hate them all.

24 March 2020 - 1:00pm

Me: Here’s a moodboard filled with existing logos. Tell me which ones you like and don’t like and why.

Client: Okay, I like these  and I don’t like those.

Me: Great! I’m going to use your feedback to help me design custom logo concepts.

Client: Okay!

Me: Here are six logo concepts based on your feedback on the mood board

Client: I hate these logos and I hated everything on the mood board.

Me: Then why did you say you liked some of the ones on the mood board?

Client: Um…uh…I didn’t want to hurt your feelings

The post Thanks for these logos, I hate them all. appeared first on Clients From Hell.

Pages